At Chest Pain Clinic, we are committed to providing our clients with exceptional service. As providing this service involves the collection, usage and disclosure of some personal information about our client’s protecting their personal information is one of our highest priorities.
While we have always respected our clients privacy and safeguarded their personal information, we have strengthened our commitment to protecting personal information as a result of Alberta’s Personal Information Protection Act (PIPA). PIPA, which came into effect on January 1, 2004, sets out the ground rules for Organizations in Alberta may collect, use and disclose the personal information.
We will inform our clients of why and how we collect, use and disclose their personal information, obtain their consent where required, and only handle their personal information in a manner that a reasonable person would consider appropriate in the circumstances.
This Personal Information Protection Policy (the “Policy “), in compliance with PIPA, outlines the principles and practices we will follow in protecting clients’ personal information. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of our clients’ personal information and allowing our clients to request access to, and correction of, their personal information.
The Policy describes the type of information we may collect from you or that you may provide when you access and use the chestpainclinic.ca website (the “Website“) and all related mobile apps, e-commerce shops, social media apps, desktop apps, and software as a service apps (collectively, the “Platform“), as well as our practices for collecting, using, maintaining, protecting and disclosing that information.
This Policy applies to information we collect:
It does not apply to information collected by:
This Policy applies to the Chest Pain Clinic Software, Service and Chest Pain Clinic Website. This Policy regulates the processing of information relating to you.
The type of information we collect and share include:
Chest Pain Clinic does not and will not sell this information to anyone without your explicit permission.
To facilitate your use of the Service, Chest Pain Clinic may automatically collect certain types of information when you access or use the Service. This includes, but is not limited to, Your Internet Protocol (IP) address, location, browser, access times, and referring website addresses. This information is used to analyze the use of resources, preventing fraud, troubleshooting, and also for improving our services.
In order to collect this data, Chest Pain Clinic may utilize automated tools and files such as “cookies.” These automated tools and files may reside on our servers or on your computer or device. If you restrict our ability to use automated tools and files, your ability to access and use all or part of the Service may be limited or disabled completely.
Chest Pain Clinic draws upon the expertise of a variety of health care users. Lead by Cardiologist, Dr. Anmol S. Kapoor, Chest Pain Clinic consists of experienced health care users, health system experts and knowledgeable technology specialists in the health industry. Chest Pain Clinic prioritizes patient-centered care by understanding and emphasizing patient needs to their health care and information providers. Chest Pain Clinic is dedicated to innovation and use of technology to improve and enable precision-based care.
Chest Pain Clinic uses your personally identifiable information primarily to provide you with the Service and to provide customized content on the Service that is of interest to you. For example, The information provided by you will be used in the following ways:
Information provided by you is also used to verify your authority to access the Service and to contact you when reasonably necessary. Chest Pain Clinic may also use any information you have provided as reasonably necessary to administer or provide customer support for the Service. You may opt-out of receiving some or all non-Service-related communications by updating your profile on the Service. Also, your full name and email address may be used when you use the Website to send a message to another user. Additionally, we use your email address to contact you on behalf of other users on the site (such as when another user sends you a message).
Controlling Your Personal Information
Chest Pain Clinic may make available to users chat rooms, forums, message boards, and other interactive features. You should be aware that when you voluntarily disclose personally identifiable information (e.g. user name, e-mail address) via forums, postings, profiles or other public areas of the Website, that information, along with any substantive information disclosed in your communication, can be collected, correlated and used by third parties and may result in unsolicited messages from other posters or third parties. Such activities are beyond the control of Chest Pain Clinic Please do not post any personal information on the public areas of the Service that you expect to keep private.
We never sell your personal and medical information to anyone under any circumstances. We only share your personal information with our agents, representatives, trusted service providers and contractors that are offering certain products or services in connection with the usage of the service. We may need to disclose user information in certain exceptional circumstances, such as to protect our legal rights, to address actual or threatened illegal or harmful conduct, or as required by law or legal process (e.g., a search warrant, subpoena or court order), in which case your health information custodian will be asked for consent if legally required. We may also discolose your information to third parties in circumstances where you have given express permission; for instance, if you send an email to a third party using the Service. We may also share aggregated demographic and statistical information with our partners. This is not linked to any personal information that can identify any individual person.
Chest Pain Clinic will only disclose personal information without the individual’s consent as set out in PIPA including but not limited to:
We use a combination of firewalls, encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect Chest Pain Clinic accounts and systems from unauthorized access. Communications are encrypted using the Secure Socket Layer (SSL) system.
Our databases are protected from general employee access both physically and logically. Passwords are stored securely in a database. All backup drives and tapes are encrypted.
In accordance with PIPA, Chest Pain Clinic may disclose business contact information and records to carry out its administrative functions.
Subject to PIPA, Chest Pain Clinic will not provide public access/disclosure to personal information including personal information that:
Chest Pain Clinic will ensure that personal information used or disclosed by it will be sufficiently accurate, complete and up to date.
Chest Pain Clinic will update personal information about clients and employees as and when necessary to fulfill the identified purposes or upon notification by the individual.
Chest Pain Clinic will keep personal information accurate and up to date.
Chest Pain Clinic will record changes to personal information received from clients and employees within ten working days.
When an individual disagrees with the accuracy of their personal information received from a formal request, the individual is entitled to request a correction. The request for correction must be in writing and addressed to the Privacy Officer. If the correction is refused, the individual may require Chest Pain Clinic to attach a Statement of Disagreement to the file.
Besides access, the access we believe that users should have the ability to modify information in their account. Using the Chest Pain Clinic you may update or delete health information that you have provided to us. Note that if you provide information to third parties using the Chest Pain Clinic, Chest Pain Clinic cannot control the activities of those parties. For instance, if you share your health information with your physician using the Chest Pain Clinic, Chest Pain Clinic can give you the ability to modify or delete information in your account on the Chest Pain Clinic but cannot control how that data is maintained by your physician.
If you feel that there is incorrect information in your Chest Pain Clinic account, you will need to contact your physician or other health information custodian to make the specified changes.
You may also close your account at any time. You may do this by contacting us using the contact information specified below and requesting that your account need to be closed. Once you close your account, you will no longer be able to access the Service.
We take disclosure of your health information seriously and have implemented the measures to create an audit of certain situation in which your health information is accessed through our system. Note that this accounting does not include disclosures that you have initiated. If you would like an audit of access and disclosure of your information, you may request one by writing to our Privacy Officer.
Disposal of your Health Records
Chest Pain Clinic only retains your personal health information for as long as it is required by the laws in effect in the jurisdiction where your healthcare provider is administering care.
Should it be necessary for legal purposes to dispose of your personal health information, the healthcare provider can contact us (as below) to request secure and complete disposal of your health information.
Do not share your Chest Pain Clinic password with anyone. Other than when you log on to the Website, we will never ask you for your password. Your personal information is protected by the password you provide when you create your Chest Pain Clinic account. Please keep this password confidential. The confidentiality of your password is yours to protect. You may change your password at any time by clicking on the “Change Password” in your profile page.
Privacy Concerns or Complaints
An individual who believes that Chest Pain Clinic has not complied with this policy has the right to make a written complaint about the matter to Chest Pain Clinic. Chest Pain Clinic will use an internal complaint handling procedure to investigate and attempt to resolve the matter.
An individual has the right to make a complaint to the Information and Privacy Commissioner or to ask the Commissioner to review a decision Chest Pain Clinic has made. However, individuals are encouraged to use Chest Pain Clinic’s internal complaint handling procedure first.
Chest Pain Clinic will provide the complainant with appropriate assistance to ensure that the complainant has equitable access to the complaint handling procedure.
Chest Pain Clinic may decide not to investigate a complaint if:
Servicae Provider outside of Canada
For the purposes of electronic communication with clients and employees, Chest Pain Clinic will notify individuals if personal information is stored in the United States.
For all other questions or concerns about our privacy practices, please feel free to contact us at:
Chest Pain Clinic
Attention: Privacy Officer
250, 8500 Blackfoot Trail SE Calgary, AB T2J 7E1